Help Centre

What kind of help do you need?

illustration of a telephone

Need Urgent Help or Support?

If you are distressed or going through a tough time it's important to try and talk to someone.

You can always e-mail the Counselling Service ( There may also be support for you within the University inside your own School.

  • If the issue is affecting your academic life (i.e. if you have difficulties with your attendance or with deadlines), it may be helpful for you to see your Personal Tutor or Course Leader to explain your situation and discuss the possibility of extensions or other strategies. 
  • If your difficulties are financial, you could make an appointment with one of the Finance Advisers ( in Student Services.
  • Or you may be interested in changing and improving your physical health and well- being. You might want to think about what the Sport and Well-being Department can offer.  See the website for Sport & Well-being: or contact

If you are in crisis

Many organisations have free helplines and can be found on the Internet. If you are experiencing a severe mental health difficulty or crisis, you can contact:

  • Your GP and ask for an emergency appointment or
  • Go to A & E at James Cook University Hospital, Marton Rd, Middlesbrough or
  • Contact Mental Health Matters for confidential emotional support (0800 052 7350 - Open: 6pm - 6am, 7 days a week)

or go to the Walk-in NHS Practice: Resolution Health Centre at:

North Ormesby Health Village
11 Trinity Mews
North Ormesby

Opening Hours: 8.00am to 8.00pm, seven days a week.
Walk-in or pre-booked appointments available.
Telephone: 0330 123 9501

This programme is not suitable for somebody who is actively suicidal or experiencing psychosis.

Other sources of information and support  This website can give you information on a variety of health issues and access to a wide range of health related websites. NHS Direct Telephone Helpline is 0845 4647. is the Muslim Youth Website with a confidential helpline 0808 808 2008. The e-mail address for help is This site offers UK students comprehensive information and discussion about depression: is the information site for The Samaritans. The confidential helpline is 08457 90 90 90. You can also e-mail them on This is also a confidential service. is the information site for MIND, a leading mental health charity in the UK. The site gives information in different languages on a number of emotional and psychological issues.